Customer Connections Conference

Public power utility leaders meet with experts in technology, energy, and policy. Attendance is limited to facilitate productive dialogue. Sessions address shifts in the global energy landscape, including the energy transition, energy security, geopolitical and economic competition, and investment in energy infrastructure, renewable technologies, nuclear power, and fossil fuels. Other discussions examine reliability and affordability amid growing demand, rising costs, regulatory pressures, and customer expectations; resource adequacy, infrastructure investment, workforce challenges, supply-chain constraints, and emerging technologies; and leadership through outages, cyber incidents, severe weather, safety emergencies, and public scrutiny. The program also explores AI and other emerging technologies, including their utility applications and questions around governance, cybersecurity, workforce impacts, and risk management. Additional topics include evaluating and integrating significant new loads, generation and infrastructure investments, contracts and rate protections, aligning economic development with the public power mission, and workforce development, succession planning, leadership training, and knowledge transfer.

Sessions address policy, regulatory, and power-supply issues affecting joint action agencies and public power utilities. Topics include affordability, reliability, load growth, member expectations, and the role of joint action agencies in supporting members. The program covers AI and data centers’ effects on electricity-demand forecasts; utility costs, procurement timelines, supply chains, and rates; advanced nuclear deployment timelines, economics, and regulatory pathways; natural-gas production, pipeline development, and supply risks; and resource adequacy, capacity markets, and regional reliability. Additional sessions address battery storage, distributed and backup generation, virtual power plants, demand response, and emerging AI applications and member services. The event is designed for CEOs and senior management of joint action agencies and state associations, board members, commissioners, and public power utilities. Select sessions may be restricted to APPA member utilities, joint action agencies, and state associations.

The conference focuses on the customer-utility interface, including planning, demand management, distributed energy resources, storage, DERMS, energy efficiency, interconnection, standardization, scalability, AI, data center growth, and next-generation loads. The program includes tutorials, technical tours, welcome and opening remarks with a keynote, breakout sessions, exhibits, stage presentations, startup lightning pitches, a poster session, and a closing session. Super Sessions address generation mix and grid reliability; data center growth and the AI economy; flexible load management; AI for planning, operations, and reliability; and asset management for an affordable grid. The program also includes an invite-only Innovation Challenge and brings together utility engineers, planners, consultants, developers working on large-load interconnections, AI and data-center leaders, DER providers, policymakers, regulators, and researchers in data, cybersecurity, and grid-edge systems. PacifiCorp is the host utility.

The conference brings together public power leaders, policymakers, vendors, and partners to exchange strategies and discover solutions for long-term utility success. Its program addresses how changing policy, technology, and lifestyles are reshaping the energy industry and communities, with multiple tracks and sessions. The Industry Innovations Expo focuses on solutions and tools for utility decision-makers, and the conference also includes a public-power community service component.

Sessions examine natural gas market fundamentals for AI data center demand, including basin capabilities, rig activity, storage trends, pipeline bottlenecks, competition with LNG exports and other electricity demand, and commercial strategies for procurement, hedging, and risk management. The program also addresses AI and predictive analytics for pipeline nominations, forecasting, capacity management, and gas-flow optimization, plus integration with ERP, ETRM, CRM, and SCADA systems. Infrastructure discussions cover pipeline capacity, reliability and right-of-way; regional transmission, distribution and generation investment; federal-land development models; and the commercial and regulatory structures needed to advance large-load projects. Utility service challenges include pipeline limitations, public perception, permitting, capital requirements, commercial structuring, cost allocation, reliability obligations, and protecting existing customers. A developers roundtable covers demand forecasts versus speculative projects, developer qualifications, speed-to-power and behind-the-meter strategies, gas procurement, community hurdles, and regulatory and policy issues. Other sessions address mobile gas delivery and virtual pipelines, including CNG/LNG solutions for remote or capacity-constrained markets. The keynote considers AI-driven electricity demand, gas and electric utility bottlenecks, regional load growth, and nuclear energy. A Texas-focused panel examines policy, technology, research, planning, permitting, investment, and cross-sector coordination for large-load development, including data centers and advanced manufacturing.

The program spans project execution, nuclear energy, and grids, AI, and infrastructure. Sessions address financing and delivering the U.S. energy buildout; grid capacity, interconnection, transmission, reliability, and cost allocation; and the effects of data-center and industrial demand on power planning. Nuclear topics include power for data centers, first-of-a-kind project cost and delivery, nuclear finance, HALEU and fuel supply, utility choices among large reactors, SMRs, and microreactors, and pathways to SMR deployment. Other sessions cover LNG security, trade, and investment; energy storage and grid-edge technologies; AI in energy operations; and project bankability, permitting, policy, supply-chain, and delivery risks. The program also includes executive roundtables, a project-execution clinic, and an energy startup pitch competition.

The program covers power-generation operations, grid reliability and security, project development, and changing electricity demand. Keynote sessions address supply, demand and the next build cycle; securing the grid amid AI-related threats; and reliability, readiness and the performance gap. Technical sessions include gas-turbine fleet performance and upgrade potential; advanced reactors and TRISO fuel; carbon-capture integration; battery storage and capacity-market accreditation; data-center power demand and flexibility; long-duration storage; nuclear digital modernization; renewable integration; and power-project delivery. Additional program areas include CHP, cybersecurity, grid planning, emissions, and operations and asset reliability.

The program brings together energy, industrial transformation, and advanced manufacturing, with cross-cutting themes of workforce development, standards, finance, AI and digital transformation, policy, and resilience planning. Roundtables, workshops, and demos are designed to address tradeoffs involving affordability, risk, standardization, and deployment speed. Program tracks include Powering Growth, with sample sessions on data-center power and cooling, new nuclear deployment, solar cost reduction, and scaling geothermal; Industry Reimagined, covering industrial heat electrification, next-generation steel, and EPC project-delivery costs and risks; Next-Gen Manufacturing, addressing hardware investment and bankability, additive manufacturing, and sustainability tradeoffs in product design; and Future Workforce, on nuclear workforce readiness, apprenticeships, and aligning training programs with real projects. Additional sessions are in development in areas including energy storage, fusion, industrial efficiency, critical minerals, and sustainability tradeoffs. The listed sessions are samples and subject to change.

The program covers residential, commercial and industrial, and utility-scale solar and storage, with discussion of tax-credit deadlines, tariff and sourcing rules, permitting reform, interconnection, storage financing, and data-center-driven demand. The keynote “State of the Industry: A Candid Look at Where Solar and Storage Stand” examines policy volatility, tax credits, tariffs, and market consolidation. Another keynote features a live recording of the Energy Empire podcast about forces reshaping America’s clean energy buildout. “Designing Commercial-Scale PV: Three-Phase, the NEC, and Interconnection” addresses service configurations, conductor and overcurrent-protection sizing, and Article 705 interconnection. “The Mid-Market Interconnection Bottleneck” considers delays for mid-sized projects, utility perspectives, and possible reforms. “The New Rules for EPCs, Post-ITC” examines compressed schedules, supply constraints, milestone risks, and the post-safe-harbor landscape for utility-scale and C&I projects. Storage and grid topics include FEOC requirements, OEM and warranty structures, augmentation, and revenue assumptions in project financing; FERC Order 2222 and state virtual power plant mandates; and BESS fire-safety planning under UL 9540A and NFPA 855, including early engagement with authorities having jurisdiction. Other sessions address peak-demand revenue from capacity, ancillary services, demand response, and arbitrage; ERCOT load growth and large-load interconnection; and financing, interconnection, and construction for data-center power projects. Workshops cover commercial PV fundamentals and O&M practices including NFPA 70B, infrared thermography, and PV ground-fault troubleshooting. Roundtables address operational and business challenges involving supply chains, policy, financing, and market access. Conference passes cover sessions, roundtables, keynotes, and Braindate; workshops require separate purchase, while Exhibit Hall Only passes include access to keynotes.