IUCX Executive Summit 2027

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Date

April 26, 2027

Format

In-Person

Location

Charlotte, NC

Price

$1,295

Executive attendee; invitation-only.

Energy
AI
Technology
Innovation

Importance:

Notable

About

An invitation-only gathering for C-level utility leaders focused on strategy, customer experience, and organizational culture. Formats include tabletop discussions, interactive polling and surveys, keynotes, deep-dive presentations, industry breakouts, discussions, and panels. Topics include executive leadership and organizational strategy; workforce development and succession planning; artificial intelligence and emerging technologies; utility transformation and modernization; and customer experience innovation. A detailed agenda is not yet posted.

Speakers(28)

Jody Allison

VP, Customer Transformation, Xcel Energy

Ajit Apte

SVP, Customer Ops, ComEd

Joel Austin

SVP & Chief Digital Officer, Oncor

Jendy Burchfield

VP, Customer Service Ops, Southern California Edison

Alex Chiang

VP, Customer Solutions & Experience, Manitoba Hydro

Chimaobi Chijioke

VP, Customer Services, Georgia Power

Melissa Cosby

Sr Dir Transformation & Strategy, Xcel Energy

Susan Crosby

Deputy Revenue Commissioner, City of Philadelphia

Timothy Davis

VP, CX, Energy Services & CCO, Memphis Light, Gas and Water

Janette Espino

VP, Customer Ops, Orange & Rockland

Spencer Gill

VP, Customer Service, Hydro One Networks

Latisha Hill

CCO, Avista Corp

Brad Hoglund

Chief Information Officer, Boston Water & Sewer Commission

Stephenie Howard

VP, CX Strategy & Platform Dev, CenterPoint Energy

Utibe Massey

VP, CX, Dominion Energy

Richard Mitschke

VP & Chief Information Officer, Atmos Energy

Dr Charles Moreland

Chief CX Officer, JEA

Jill Morrison

Chief Customer Care Center, Hampton Roads Sanitation District

Michael Murphy

VP, Customer Ops, Con Edison of NY

Jenise Osani

VP, CX & Sales, OUC-The Reliable One

Jonathan Porter

SVP, Customer Ops, Alabama Power Company

Lauren Preston

CCO, Central Hudson

Matthew Prine

CCO, American Water

Rhonda Reaves-Smith

VP, Customer Service, Kissimmee Utility Authority

Shemeka Rodgers

VP, CX, Nexus Water Group

Daron Stewart

Sr Dir, NRG Customer Success, Direct Energy

Chris Zenner

VP, Customer Channels & Services, PG&E

Funding programs

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Find open federal and state grants, loans, tax credits and other programs relevant to this event and the people you'll meet there, including programs in other states if you're weighing where to build.

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