IUCX Executive Summit 2027
Date
April 26, 2027
Organization
Format
In-Person
Location
Charlotte, NC
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About
An invitation-only gathering for C-level utility leaders focused on strategy, customer experience, and organizational culture. Interactive formats include panels, keynotes, polling, and small-group discussions on AI’s impact on operations, CX and workforce; crisis management during outages, disasters and cyberattacks; engagement strategies for underserved communities; load growth, demand response and infrastructure challenges; workforce recruitment, development and retention; modern customer service across cultures and generations; and innovative customer-engagement solutions.
Speakers(28)
VP, Customer Transformation, Xcel Energy
SVP, Customer Ops, ComEd
SVP & Chief Digital Officer, Oncor
VP, Customer Service Ops, Southern California Edison
VP, Customer Solutions & Experience, Manitoba Hydro
VP, Customer Services, Georgia Power
Sr Dir Transformation & Strategy, Xcel Energy
Deputy Revenue Commissioner, City of Philadelphia
VP, CX, Energy Services & CCO, Memphis Light, Gas and Water
CCO, GRU
VP, Customer Ops, Orange & Rockland
VP, Customer Service, Hydro One Networks
CCO, Avista Corp
Chief Information Officer, Boston Water & Sewer Commission
VP, CX Strategy & Platform Dev, CenterPoint Energy
VP, CX, Dominion Energy
VP & Chief Information Officer, Atmos Energy
Chief CX Officer, JEA
Chief Customer Care Center, Hampton Roads Sanitation District
VP, Customer Ops, Con Edison of NY
VP, CX & Sales, OUC-The Reliable One
SVP, Customer Ops, Alabama Power Company
CCO, Central Hudson
CCO, American Water
VP, Customer Service, Kissimmee Utility Authority
VP, CX, Nexus Water Group
Sr Dir, NRG Customer Success, Direct Energy
VP, Customer Channels & Services, PG&E
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