Shelly Harmon

A hands-on workshop for utility program, planning, and analytics leaders focused on applying advanced metering infrastructure, customer, behavioral, and program data to demand-side management. Topics include customer segmentation, predictive analytics, AI-enabled program design and testing, grid analytics, regulatory defensibility, and connecting demand-side savings to reliability and system planning. Sessions include “Analytics Foundations,” covering core analytics and AI concepts and their applications to customer targeting, program design, portfolio performance, and operational decision-making; “How Are Utilities Currently Using Analytics and AI?”, featuring utility examples and discussion of data quality, governance, cybersecurity, change management, and scaling beyond pilots; and “The Future of Utility Analytics and AI,” addressing digital twins, predictive analytics, and AI-enabled decision support. Breakout sessions will help participants develop analytics roadmaps aligned with technology investments, organizational readiness, and business objectives. Speakers include Haider Khan and Tim Hillman of ICF; Brian File and Natalie Gray of Evergy; Shelly Harmon of Ameren Missouri; and Jeff Brown of PSO.